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Frequently Asked Questions (FAQ)

Step 1: Choose a cycle
Step 2: Book Now

1. Any ID Proof - Aadhar Card / PAN Card / Driving License.
2. Any Current Address Proof - Electricity bill/ Rent agreement

Yes the security deposit is refundable

Google Pay/Phone pay/Paytm/Upi/Bank transfer

Yes we deliver and pick up from your place at free of cost or you can pick up the cycle from our store

Yes, you need to be present at the time of delivery to collect the cycle. We expect you to check the cycle on delivery and inform us of any problems at the same time.

Yes. You can choose a preferred date & time when you want your cycle to be delivered.

We provide you with a perfectly maintained cycle on delivery. After which it is your responsibility to take care of it. We expect you to return the cycle in the same condition that it was delivered to you.

Every TCE cycle comes with a lock to secure it. It is your cycle for the time you have subscribed for it and you are responsible for its security and protection. In case of any casualties like theft, etc, you will be liable to pay the cost of the cycle

Wear and tear is normal due to the use of the cycle, in case of any physical and part damage you have to pay for the same.

Contact us to cancel your booking 24 hours prior to delivery. The booking amount of Rs.500 is non refundable

Yes,you can return your cycle any time you want, in that case 999 will be the cancellation charges. The amount of used duration will be charged and the rest of the amount refunded( Note- shorter duration amount is higher than longer duration)

We make sure you receive the cycle as promised. If there are any technical issues in the cycle, we will exchange it with another model. The delivery cost of the same will be on us. No rejection will be accepted on the basis of looks

All our cycles are specifically serviced & quality checked before your delivery. Check the cycle thoroughly on receiving it. Once you accept the delivery, no quality complaints will be accepted and you will be responsible for the same. Though, we will guide you with the next steps and make sure you have a good experience.